Refund Policy

1. Requesting a cancellation or refund

Contact support@screenings4u.com or (773) 245-7009 as soon as possible. Include your order number, purchaser email, service, and reason. A request is not approved until confirmed by screenings4u.

2. Drug, alcohol, DNA, physical, and screening services

An unused service may be eligible for a refund if cancellation is requested before scheduling, registration, kit preparation, lab requisition, collection-site authorization, shipping, or other fulfillment begins. Once any of those steps has occurred, incurred administrative, laboratory, collection-site, shipping, or third-party fees may be deducted, and the remaining service may be nonrefundable.

No refund is available after specimen collection, examination, identity verification, report preparation, result release, or completion of the ordered service, except when required by law or when screenings4u confirms an error for which it is responsible.

3. Appointments, mobile collections, and no-shows

Rescheduling requests should be made at least 24 hours before the appointment. Collection sites and mobile collectors may impose separate cancellation, late, after-hours, travel, or no-show fees. Missed appointments, refusal to test, insufficient notice, or failure to bring required identification generally do not qualify for a full refund.

4. Training and digital services

Training, downloads, certificates, and other digital services are nonrefundable after access credentials are issued, content is opened or downloaded, an assessment is attempted, or fulfillment begins. Before access begins, a cancellation request may be considered, less any nonrecoverable processing fees.

If screenings4u cancels a course and does not provide a reasonable replacement, the unused amount paid for that course will be refunded.

5. Physical products and kits

Unopened, unused, return-eligible products may be returned only with advance authorization and within 14 days of delivery. Customized, regulated, temperature-sensitive, hazardous, opened, used, expired, or clearance items are not returnable. Return shipping and original shipping charges are generally nonrefundable unless the item was incorrect or damaged when received.

6. Duplicate charges and service errors

Report suspected duplicate or incorrect charges promptly. If screenings4u confirms a billing error or is unable to deliver an ordered service, we may correct the charge, provide a replacement or credit, or issue a refund as appropriate. Dissatisfaction with an accurate test result is not grounds for a refund.

7. Refund processing

Approved refunds are issued to the original payment method whenever possible. Processing commonly takes 5–10 business days after approval, but financial institutions may require additional time. Credits, promotions, and gift balances are not redeemable for cash unless required by law.

Chargebacks filed without first allowing a reasonable opportunity to address the issue may delay account resolution. This policy does not limit nonwaivable consumer rights.