A donor pass or collection authorization connects an order with the person who will provide a specimen. It may include instructions, collection details, and information the testing location needs to process the visit.
When will I receive a donor pass?
Availability depends on the order and the registration steps required for the selected test. A successful payment alone does not always mean that every collection detail is complete. Some services require an assigned collection location before a pass is issued.
Where should I look?
Start with the secure customer portal associated with your order. Review your order information, any issued pass, and instructions that were sent through the approved channel. If you cannot find it, check whether your registration or site selection is still pending.
What should I check before a collection?
Confirm that the donor name, test type, location, and any appointment instructions are correct. Do not use another person’s donor pass or attempt to change information on the pass. Contact support if details appear wrong.
What if the collection site cannot find the order?
If the site cannot accept the authorization, ask for the reason and contact support using your order reference. Keep your purchase information handy. Avoid placing a duplicate order until the status of the original is clarified.
Protect your information
Donor passes and testing results can contain private information. Use the secure customer portal rather than posting documents publicly or sending medical information over ordinary email.
Related resources: Donor pass page · Customer portal