How can we help you?

Choose a test from the testing catalog, review its details, and follow the secure checkout instructions. If the service needs additional donor information or a collection location, complete those steps before visiting a site. Retain your order confirmation for reference.

Sign in to the customer portal using the account associated with your purchase. Check the order details and any available authorizations. If you cannot find an order, contact support with the order reference and the email used to order; do not email sensitive health details.

Each person must have accurate donor information and an appropriate authorization. The current checkout flow is designed around individual tests; do not assume that placing multiple items into a cart completes donor registration for everyone. For employer or group arrangements, contact our team for the correct process.

First, check whether you received a successful order confirmation or an order in your account. Avoid repeated purchases until you know whether the original payment completed. If you need assistance, contact support and include the order reference if available; do not share full payment-card numbers.

Review the published refund policy before ordering. Eligibility depends on the product or service and the order stage. For an order-specific question, provide your reference to our support team.

A donor pass or collection authorization helps the collection site identify the appropriate test order. Depending on the service, it may include collection instructions and location details. Only use the pass issued for the correct person and order.

Availability depends on successful ordering, donor registration, and any required collection-location selection. Some services need a confirmed site before a pass is issued. Check your customer portal for updates and instructions.

Open the donor pass resource or sign in to the secure customer portal. If no pass is shown, review whether further steps remain and contact support instead of creating a second order.

Do not edit the pass or attempt to use another person’s authorization. Contact support and have the order reference ready. Changes may require verification before the site can proceed.

Requirements differ by collection location and testing service. Follow the appointment instructions for your specific order and confirm site hours and availability before traveling. Do not assume every location accepts walk-ins.

Follow the instructions included with your order. Typically, you should be ready to present acceptable photo identification and your donor pass or other testing authorization. Your service may have additional requirements, so review them in advance.

A location change may require updated registration or authorization. Check the options presented in your order and contact support before visiting a different location. A pass prepared for one site may not be accepted elsewhere.

Confirm that you are at the authorized location and that the pass matches your order. Ask the site what information is missing and contact support using your order reference. Avoid paying again without resolving the original order.

Start with the results status page or your secure account. Status availability depends on the service, and only authorized individuals can access confidential testing information.

Time frames vary by test, collection completion, laboratory processing, and any required review. A collection receipt is not a final result. Follow the estimate or instructions provided for the specific test, and use the authorized support channel for a status question.

Results are sensitive information. Access and disclosure depend on authorization, the testing program, and applicable laws. Never send medical documents, full dates of birth, or test results by ordinary email; use the designated secure channel.

Employers can review workplace testing services and on-site collection options. Provide the work location, approximate number of participants, requested test program, and desired date when requesting a quote. Actual availability must be confirmed.

Follow emergency and workplace safety procedures first. For collection coordination, use the post-accident testing service or the relevant request page. Have a callback number, incident location, and whether testing is DOT-regulated ready; do not assume a service slot is confirmed until the team confirms it.

Requirements depend on the regulating agency, the covered employee role, and the testing reason. A generic non-DOT test cannot substitute for a required DOT process. Review DOT services and contact your designated program administrator if unsure.

Confirm that you are using the correct customer login and email address. Follow any recovery options shown by the portal. If you still cannot sign in, contact support and describe the error without sharing your password.

Call (773) 245-7009, email support@screenings4u.com, or use the contact page. Include a non-sensitive description and your order reference if relevant. Support response times and availability may vary.

Use the secure customer portal or another designated authorized method to exchange results, medical records, and identity-sensitive documents. Do not email full dates of birth, test reports, payment-card numbers, or passwords.